Chat means to chat or have a chat, and it has become common practice to refer to conversations using chat tools on the Internet.
E-mail is a communication function via the Internet, but a major feature of chat is that it allows communication in real time, much like a real conversation.
Chat began in the 2000s as a system called chat rooms, where participants joined a website and chatted while connected online.
Nowadays, due to the development of communication systems and devices, it has become commonplace for people to communicate in real-time using various tools on computers and smartphones.
Compared to entering a website and chatting in the era of chat rooms, applications that allow you to easily chat are now popular.
LINE is the representative tool for conversational communication in Japan.
LINE is classified as a messenger app, but as a tool for conversational communication, the difference between it and a chat tool is becoming vague.
Similar to LINE, tools that allow conversational communication include WhatsApp and Facebook message.
In addition, SNS has a chat function, and you can use chat by sending chat messages via SNS.
Chat tools are increasingly being adopted in the business field.
Links to chat functions are often displayed as pop-ups on company homepages and product and service websites.
These chat functions are called chatbots, and programs automatically respond to questions and inquiries in a conversational format.
In addition to using email as an internal communication tool, an increasing number of companies are introducing tools that have strong communication skills and can collaborate in a conversational manner in real time.
Chat tools include Microsoft Teams, Skype, etc.
In addition to internal group collaboration, collaboration with vendors and other external personnel is not limited to email, but also uses business tools with multiple functions that can be used for business other than chat, such as Chat Work and Slack. I am.
Reference article
