Tag: Cx
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Ateam's CX/DX initiatives and the path to achieving them | Ateam series No. 5
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In this series, employees responsible for Ateam Co., Ltd.’s marketing strategy appear and talk about their company’s strengths and unique marketing. In the fifth and final episode, the person in charge of CX (customer experience) promotion will explain the strategies, methods, and case studies of CX/DX (digital transformation) promotion being implemented at Ateam. Ateam serialized…
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What does customer experience (CX) mean? Measures for improvement
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With the explosive spread of the Internet and smartphones, it is becoming increasingly difficult to acquire new customers due to changes in consumer behavior and changes in the business market. As a result, customer experience continues to receive increasing attention. In this article, we will introduce the basic knowledge and importance of customer experience, as…
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What is DX (digital transformation)? Let's understand the meaning for promotion!
Many of you may be wondering what DX is, why you should engage in DX, and what the obstacles are. Therefore, in this article, for those who have the above questions, we will introduce the definition of DX, the reasons why it should be undertaken, examples, and possible barriers to tackling it. We also cover…
