freee Inc., CyberAgent Inc., and Cybozu Inc. announced the results of a questionnaire survey on “web accessibility” on February 17, 2021. The survey period is from September 24, 2020 to September 26, 2020.
We received responses from 807 people working in web-related companies. This survey revealed the current state of perception of web accessibility.
Reference source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility
Meaning and importance of web accessibility
Web accessibility is explained in this study as “the ability to access information provided on the Web regardless of age or physical conditions, such as the elderly or people with disabilities.”
As an example, it cites “improved operability so that visually impaired people can use web services using only voice.”
Specifically, this includes providing alternative text for images conveying information, changing link text to language that indicates the link destination, and creating a page structure that is easy to read by screen readers that read out the information on the screen aloud. This also includes basic initiatives that are sufficient in scope.
Web accessibility is becoming increasingly important, “including in obtaining information during disasters, so that the elderly and people with disabilities do not become vulnerable to information and end up in disadvantageous or dangerous situations.”
Awareness of web accessibility is 70%. On the other hand, less than 40% understood the content.
Source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility
First, when asked about their awareness of web accessibility, more than 70% had heard of it, including 38.0% who said they “knew the content” and 32.7% who said they had “heard about it but didn’t know the content.” I found out.
However, only less than 40% of people knew about the content of web accessibility, which revealed that although they had heard of the term, it was not fully understood.
Although more than half recognize the need, only 20% of companies are taking steps to improve web accessibility.
What is the status of corporate web accessibility efforts?
Source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility
Next, we asked if there were any people or departments working to improve web accessibility within the company, and 21.0% answered “Yes.” 49.4% said it doesn’t exist, and 29.6% said they don’t know.
Source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility
Next, when asked about the necessity of web accessibility, more than half felt it was necessary, with 21.0% saying “I think it’s very necessary” and 32.9% saying “I think it’s rather necessary.” This was the result.
Although more than half of companies recognize the necessity, only 20% of companies are taking steps to improve web accessibility.
Lack of human resources and resources is the top challenge for web accessibility
While we feel it is necessary, what are the barriers to initiatives within companies?
Source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility
When asked about the challenges faced when addressing web accessibility, the top response (29.2%) was “There is no one with knowledge about web accessibility/no suitable human resources.” Next, 27.0% said “We don’t have enough resources,” making it clear that a lack of human resources and resources is an issue.
In addition, 24.2% said “I don’t know where to start,” and 15.8% said “It’s difficult to demonstrate business impact,” which cited the lack of sufficient information when formulating know-how and strategies as an issue.
This survey clarified the awareness of web accessibility and the challenges faced by companies. It might be a good idea to take this opportunity to deepen your understanding of web accessibility and start by checking how well your company is currently working on the web services it provides.
Reference source:
freee/CyberAgent/Cybozu publishes survey results on web accessibility